Solar Slate Solutions

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Warranty

Limited Warranties and Disclaimer

SOLAR SLATE SOLUTIONS, LLC WARRANTS THAT DURING THE WARRANTY PERIOD, THE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP, AS FURTHER PROVIDED BELOW.

SOLAR SLATE SOLUTIONS, LLC’S RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPAIR, REPLACEMENT, OR REFUND AS DESCRIBED IN THIS WARRANTY STATEMENT.

Who may use this Warranty?

Solar Slate Solutions, LLC extends this limited warranty only to the party who originally purchased Solar Slate Solutions, LLC (the “Products”), and any subsequent owner of the Products, subject to assignability below (“Purchaser”), provided the Products are installed properly and used for the purpose for which the Products are designed.

This limited warranty is assignable by Purchaser and any subsequent owner of the Products, provided that the Products remain installed at the original installation location and provided that any subsequent owner agrees in writing to be bound by the terms of this Solar Slate Solutions, LLC Limited Warranties and Disclaimer document and provides proof of purchase of the Products. Change in ownership of the Products or assignment of this Warranty will not cause the warranty periods provided herein to be reset. Any subsequent owners to whom this limited warranty is assigned shall be considered a subsequent Purchaser for purposes of this limited warranty during the period of ownership of the Products.

What does this Warranty cover?

This limited warranty provides that the Products will be free of materials and manufacturing defects that materially impair the use of the Product for its designed purpose.

This Warranty excludes:

  1. any defect that has not been reported to Solar Slate Solutions, LLC in writing (i) within the warranty periods set forth below and (ii) within ten (10) days after discovery of such defect;
  2. normal wear (including discoloration, rusting, or corrosion of any pre-plated steel, or staining of any aluminum or plastic); cosmetic damage; damage resulting from negligence, accident, misuse, overloading, abuse, or improper installation (including failure to follow professional instruction and/or certification); the failure to comply with applicable laws including local building code limits; or damage from acts of God, war, criminal acts, explosions, fire, vandalism, or any other events of force majeure as may apply in accordance with applicable law;
  3. Products that have been altered, modified, or repaired without Solar Slate Solutions, LLC’s prior written authorization;
  4. damage to or caused by, or defects in, third-party parts or materials not sold by Solar Slate Solutions, LLC (irrespective of Solar Slate Solutions, LLC documentation);
  5. any defect that arises as a result of any third-party products, components, or materials used by the Purchaser in conjunction with the Product, which third-party products or materials have not been provided for such use by or on behalf of Solar Slate Solutions, LLC or the use of which has not been expressly authorized by Solar Slate Solutions, LLC;
  6. Products installed, used, or maintained in a manner contrary to Solar Slate Solutions, LLC documentation, including any defect that arises from the faulty handling, storage, assembly, loading, or installation of the Product, or any handling, storage, assembly, loading, or installation not in accordance with the instructions given by Solar Slate Solutions, LLC, or any defect that arises from mounting the Product on a solar module, building, roof, or other construction that is unsuitable for the mounting of the Product; 
  7. damage to the Products during shipment, storage, or installation;
  8. any defect that does not materially impair the use of the Product for the purpose for which it was designed, including without limitation non-structural accessories.

What is the period of coverage?

This limited warranty shall commence on the date of shipment of the Products and last for a period of twenty-five (25) years (the “Warranty Period”). Solar Slate Solutions, LLC may change the availability of this limited warranty at its discretion, but any changes will not be retroactive.

What are your remedies under this warranty?

With respect to any defective product during the Warranty Period, Solar Slate Solutions, LLC will, in its sole discretion, either (a) repair or replace such Product (or defective part) free of charge or (b) refund the purchase price of the product. Such repair, replacement, or refund will not cause the Warranty Periods to be reset, will completely satisfy and discharge Solar Slate Solutions, LLC’s liability and obligation with respect to this limited warranty, and will not create an expectation of warranty coverage beyond the Warranty Period. A refurbished Product may be used to repair or replace the defective components. Transportation, installation, labor, or any other costs or losses associated with failure of warranty compliance, or Product replacement or repair, are not covered by this limited warranty and are not reimbursable.

If Solar Slate Solutions, LLC’s warranty assessment reveals that a Product is not defective, Solar Slate Solutions, LLC shall return the Product (if such Product was shipped to Solar Slate Solutions, LLC for the assessment), and the Purchaser shall promptly reimburse Solar Slate Solutions, LLC for all reasonable costs incurred by Solar Slate Solutions, LLC in performing the assessment.

How do you obtain warranty service?

To report any defect or warranty claim or to obtain warranty services, Purchaser must call (781) 870-7570 or contact Solar Slate Solutions, LLC at https://www.SolarOnSlate.com/contact-us/ during the Warranty Period.

Solar Slate Solutions, LLC may request the Purchaser to provide information reasonably known to the Purchaser in respect of the alleged defect or warranty claim, including, as appropriate, photographs or video recordings of the alleged defect. Purchaser shall provide Solar Slate Solutions, LLC without undue delay with all additional information and cooperation (including access to facilities and premises) reasonably requested by Solar Slate Solutions, LLC in respect of any warranty claim to enable Solar Slate Solutions, LLC to assess each claim under this limited warranty. 

LIMITATION OF LIABILITY

Except as set forth above, Solar Slate Solutions, LLC sells the Products on an “AS IS” basis, which may not be free of errors or defects, and ALL EXPRESS OR IMPLIED REPRESENTATIONS AND WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR TRADE PRACTICE, ARE HEREBY DISCLAIMED.

THE REMEDIES DESCRIBED ABOVE ARE PURCHASER’S SOLE AND EXCLUSIVE REMEDIES AND SOLAR SLATE SOLUTIONS, LLC’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. SOLAR SLATE SOLUTIONS, LLC’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY PURCHASER FOR THE DEFECTIVE PRODUCT, NOR SHALL SOLAR SLATE SOLUTIONS, LLC UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT, INCLUDING WITHOUT LIMITATION, CLAIMS BY PURCHASER FOR DAMAGES SUFFERED BY PURCHASER’S CUSTOMERS OR CLAIMS OF THIRD PARTIES.

Force Majeure. Solar Slate Solutions, LLC shall not be responsible for delays or failures in its performance resulting from acts or omissions beyond its reasonable control, whatever the source or cause.